Refund Policy

【Return items & Refund policy [Overseas]】

We do not accept any cancellations after an order has been placed.
Please be sure to read the purchase details and terms and conditions before placing your order.

Several types of goods are exempt from being returned. 
Some goods such as sale item cannot be returned. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 

CD, DVD, TAPE, VINYL RECORDS that has been opened 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 30 days after delivery

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@digaroundrecords.com.

 

If your package is returned to us
We can only resend the package to the recipient if the invoice we wrote is incomplete.
If it is not our fault, we cannot resend the package to the recipient.
If the recipient wishes to have the package resent, we can resend the package to the recipient for an additional one-way shipping fee in addition to the return shipping fee.
In both situations, whether it is our fault or not, we pay the return shipping fee to the shipping company when the package is returned to our store.
The storage period is 3 months, and if payment is not received, we will destroy the package.